Privacy Policy

At Lumi Lifestyle, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and store your information.

Who We Are

Lumi Lifestyle is a UK-based aesthetics and wellness business offering skincare, beauty, and wellbeing services. Our website address is: https://lumi-lifestyle.co.uk.

What Information We Collect

We may collect the following personal information when you interact with us:

• Your name and email address (when booking treatments or subscribing to emails)

• Contact details (e.g. phone number, address — where required)

• Treatment preferences or booking history

• IP address and device/browser type (for analytics and website optimisation)

How We Use Your Information

We use your personal information to:

• Manage and confirm appointment bookings

• Send appointment reminders and service follow-ups

• Share email marketing content (offers, updates, skin care advice)

• Improve our services and website functionality

We will only send marketing emails to individuals who have opted in or consented through booking or subscription forms. You can unsubscribe at any time via the link at the bottom of any email.

Sharing Your Information

We do not sell or rent your data. Your information may be shared with:

• Our booking platform (e.g. Fresha, Ovatu, etc.) to manage appointments

• Email marketing providers (e.g. Mailchimp, Klaviyo) to send communications

• Legal authorities or regulators, if required by law

All third parties we work with are GDPR-compliant and securely process your data.

How Long We Keep Your Data

We retain personal data only for as long as necessary to provide our services or until you request removal. Booking and marketing records are typically stored for up to 24 months for service continuity and legal compliance.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your information

• Object to or restrict certain uses of your data

• Withdraw consent at any time (e.g. unsubscribe from emails)

To exercise any of these rights, please contact us at: hello@lumi-lifestyle.com

Cookies

We use cookies to improve your experience on our website and to analyse how visitors interact with our site. You can control cookie preferences in your browser settings.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Lumi Lifestyle
Email: hello@lumi-lifestyle.com
Website: https://lumi-lifestyle.co.uk